Clearing Your Cache

Troubleshoot an Issue

Are you experiencing unexpected behavior on a Web Platform site? If you experience technical issues, the following instructions may resolve your problem. One of the most common issues that you may run into on the site concerns changes you made that do not display on the page. 

The most likely cause is an outdated cache. The Web Platform has your updated change however there is a cache that prevents you from seeing the update. A cache is used to keep some content in a location closer to you so the page will load faster. Several different caches operate simultaneously including your web browser, your Internet provider and the Web Platform to name just a few. Usually these caches update on their own without you noticing but sometimes there is a technical issue. Two examples of common cache issues are:

  • You have updated content on the site but you do not see this reflected on the page.
  • You have updated a document but the site still links to the old document.

Clearing your Browser Cache  

  1. In the Safari app on your Mac, choose "History" > "Clear History," then click the pop-up menu.
  2. Choose how far back you want your browsing history cleared.

To review the most up to date instructions, please visit Apple's Support page.

If you have completed the steps above and are still having issues, please contact us via one of these methods:  

  1. On your computer, open Chrome.
  2. At the top right, click "More." 
  3. Click "More tools"  > "Clear browsing data."
  4. At the top, choose a time range. To delete everything, select "All time."
  5. Check the boxes next to "Cookies and other site data" and "Cached images and files." 
  6. Click "Clear data."

To review the most up to date instructions, please visit Google's support page.

If you have completed the steps above and are still having issues, please contact us via one of these methods:  

  1. Open Microsoft Edge, select "Menu" (3 dots icon on top right corner of the browser) > "Settings" > "Privacy & services."
  2. Under "Clear browsing data," select "Choose what to clear."  
  3. Select "Cached images and files" and "Cookies and other site data" check box and then select "Clear." 
     

To review the most up to date instructions, please visit Microsoft’s support page.

If you have completed the steps above and are still having issues, please contact us via one of these methods:  

  1. On the Menu bar at the top of the screen, click "Firefox" and select "Preferences."
  2. Select the "Privacy & Security" panel.
  3. In the "Cookies and Site Data" section, click "Clear Data."
  4. Remove the check mark in front of "Cookies and Site Data."
  5. With "Cached Web Content" check marked, click the "Clear" button.
  6. Close the "about:preferences" page. Any changes you've made will automatically be saved.

To review the most up to date instructions, please visit Mozilla’s support page.

If you have completed the steps above and are still having issues, please contact us via one of these methods:  

Clearing Your Site Cache

  1. Log in to your site.
  2. Click Rebuild Cache in the righthand corner. 
  3. When the process is complete, you will receive a green ribbon across the screen to let you know you cleared your site cache. Your content and displays should now accurately reflect your latest changes and updates.